Let us create a 3D eBook for you!
Let us create a 3d Digital eBook for you! DigyCat.com

If You Can't See It, They Won't Do It


Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads were having a difficult time with the assignment. They knew what the employees were doing wrong, but they couldn't put into words what excellent performance looked like.

You may be saying to yourself, "Where did he find these managers? How could they not be able to describe acceptable behavior?" Actually, this situation is very common. Most team leaders know what they want their members to stop doing, but they aren't clear about what they want them to do instead. By following the steps listed below, you will have a clear plan to guide your members to outstanding performance.

Describe What It Looks Like - You need to get clarity about how you want your team members to act. Create a picture in your mind of what outstanding performance looks like. Concentrate on the actual behaviors that are involved. Don't use phrases like an excellent team member would have a good attitude. That leaves too much room for misinterpretation. Focus on the behavior. If team members had good attitudes, what would they do? How would they use their bodies, their voices, what actions would they be taking?

Choose The Most Critical Elements - Once you have listed the excellent behaviors, prioritize them. List the most critical behavior that absolutely must be done. Then list the second critical behavior, the third, etc. You will come up with a hierarchy of behavioral standards.

Communicate Your Expectations - Once you have determined the most important behaviors, you must let your staff know what is expected of them. One of the biggest reasons for poor performance is that team leaders are not effective in communicating expectations to their team. Most people want to do a good job. However, ideas of doing a good job are very subjective. You must clearly state the behavior that you expect. If there are areas where employees are weak, provide them with the necessary training to improve their skills.

Give Feedback - Let your team members know how they are doing. Provide both positive and constructive feedback. Don't wait for the annual evaluation. Feedback should be a continuous process. If a team member is performing at a high level, let him or her know. Often, we don't take time to recognize good behavior, but that is wasting a very important motivational tool. People like to receive praise for a job well done. When they receive that praise, they are more likely to repeat the behavior. Let team members know when their behavior falls short of the mark. Again, focus on the behavior, not the personality. Describe the incorrect behavior and tell them the behavior that is expected. Once they begin to perform in the appropriate way, recognize and praise the new behavior.

Continue To Add New Behaviors - As team members become adept at key behaviors, it is time to add new ones to the level of expected performance. By setting up expectations in steps, it prevents staff members from feeling overwhelmed. It also allows them to experience the sweetness of success as they gain mastery over the previous skills.

So as you lead your team on a day-by-day basis, remember if you can't see what you want them to do, there is no way they will be able to do it. Follow this plan and you will discover that you have created a high performance team of which you can be proud.

About The Author

Della Menechella is a speaker, author, and trainer who inspires people to achieve greater success from the inside out. She is a contributing author to Thriving in the Midst of Change and the author of the videotape The Twelve Commandments of Goal Setting. She can be reached at della@dellamenechella.com. Subscribe to free Peak Performance Pointers e-zine - send blank e-mail to mailto:subscribe@dellamenechella.com.


MORE RESOURCES:

Team Building - Google News

This RSS feed URL is deprecated

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news

Lady Gila Monsters building the team chemistry - Eastern Arizona Courier


Eastern Arizona Courier

Lady Gila Monsters building the team chemistry
Eastern Arizona Courier
After being down by 29 points, Cameron Turner's steady coaching from the bench guided his team to as close to within 15 points. “I told them to believe in each other, believe in the process. We've had a lot of adversity this season but you girls are ...

and more »

Lunchbreak: Well-Rounded Team Giving Vikings Chance at NFC Title - Vikings.com


New York Times

Lunchbreak: Well-Rounded Team Giving Vikings Chance at NFC Title
Vikings.com
Now 16 months later, it's interesting in itself that the two teams who orchestrated such a major trade will face each other in the NFC Championship game. But even more ironic is that it's Keenum and Nick Foles, rather than Bradford, Wentz or even ...
Vikings, Eagles both came out winners after Sam Bradford deal, one team because of it and the other, perhaps, despite it Minneapolis Star Tribune

all 774 news articles »

'Titans' coach speaks of team-building - Williamsport Sun-Gazette


Williamsport Sun-Gazette

'Titans' coach speaks of team-building
Williamsport Sun-Gazette
“These young men taught the world how to overcome your fear of diversity and they taught us how to accept the soul of an individual rather than reject any individual based on the color of their skin, and although from vastly different backgrounds ...

and more »

Leader 2 Leader: If millennials teach us anything, it's that team-building events are important - Tulsa World


Tulsa World

Leader 2 Leader: If millennials teach us anything, it's that team-building events are important
Tulsa World
Many companies do a great job of planning team- building events, while some company leaders really do not understand why they are important. I will say, as a baby boomer leader, I used to be in the latter category. After seeing the impact team- building ...

Video: Ever wonder what happens at a Fine Gael 'team building' night? - Independent.ie


Independent.ie

Video: Ever wonder what happens at a Fine Gael 'team building' night?
Independent.ie
Well, it appears Marcella Corcorcan Kennedy does the cooking, Kate O'Connell serves up the dishes and James Reilly looks after the wash-up. Independent.ie has obtained video from inside the Government party's team building night which took place last ...

Praising Jurgen Klopp's team-building, the brilliance of Roberto Firmino and why Christian Pulisic fits the bill for ... - Liverpool Echo


Liverpool Echo

Praising Jurgen Klopp's team-building, the brilliance of Roberto Firmino and why Christian Pulisic fits the bill for ...
Liverpool Echo
In the latest episode, host Neil Fitzmaurice is joined by Neil Jones and Joe Rimmer - "my Firmino and Robertson" - to reflect on recent events at Anfield. Sunday's game, of course, is top of the agenda. The panel discuss a memorable afternoon, a ...

Multi-star cooking team-building for the kick-off meeting at the Grand Hotel Principe di Piemonte - ITCM


ITCM

Multi-star cooking team-building for the kick-off meeting at the Grand Hotel Principe di Piemonte
ITCM
Multi-star cooking team- building for the kick-off meeting at the Grand Hotel Principe di Piemonte. Print; Email. Details: Category: Hotel: Published: Tuesday, 16 January 2018 11:30. The Grand Hotel Principe di Piemonte in Viareggio cooking team ...

Kevin Doyle: Team building on the menu as FG cooks up calm debate - Independent.ie


Independent.ie

Kevin Doyle: Team building on the menu as FG cooks up calm debate
Independent.ie
The email inviting Fine Gael TDs and senators to "a dinner with a twist" was an attempt by the party hierarchy to keep everyone united in the face of a debate that has the potential to divide Ireland. The idea of holding a cookery night after a ...

and more »

APD/AFD enlisted for team building fundraiser - Daily Ardmoreite


APD/AFD enlisted for team building fundraiser
Daily Ardmoreite
Sides have been chosen. The lines have been drawn. In a few short months, the long-standing rivalry between police officers and fire fighters will continue for a good cause. Members of the Ardmore Police Department and the Ardmore Fire Department have ...

LargeFriends.com - the best dating site for plus-sized singles!
SuccessfulMatchCentral.com - the best dating site for plus-sized singles!

PreLaunchX

© www.KewlOz.com 2013

home | site map | links